Franciscan 360: A safe place for comprehensive compassion

“There are 8 million stories in the naked city,” a line from a 1950s police TV show, captures New York City's perception of exposure and vulnerability, where people's struggles are evident only to those who choose to help. 

Each New York City resident has their own story and needs. For some at the St. Francis Breadline, nourishment is only one of many challenges they face. 

Franciscan 360, just blocks from the Breadline, gives comprehensive support daily in their day room from 8:30 a.m. to 4 p.m. for people in need. 

Guests referred by the St. Francis Breadline or social service agencies are welcomed by a friar or staffer with social work experience, who introduces 360's services and builds trust while maintaining guest dignity. 

Guests can use one of six computers there, access the internet and get a cup of coffee. 

“When people come through our door, they're welcomed in,” Br. Paul O'Keeffe, Franciscan 360's Managing Director, said. “There is no pressure to share or engage in conversation. This is a sound approach, especially when we meet those who are long-term homeless.” 

A nook worth looking for: They say that a cup of hot coffee is like a caress for the soul, enveloping you with warmth and comfort – a perfect match for Franciscan 360! (Photo courtesy of Franciscan 360)

‘This is their haven’ 

Trust building begins with providing a private place to talk and lend a kind, listening ear.  

“Many people who come to 360 have commented that we're the nicest around,” Br. Paul said. “It's not just about providing a service. This is their haven while they're here. They know that we’re looking out for them, that they're in a place that respects them.” 

Once guests are comfortable, they can use all 360 services through case management with a qualified social worker, who assists them to obtain: 

• Temporary and permanent housing placement 

• Help with IDs (birth certificates, state IDs) 

• Detox, rehab and medical referrals 

• Shower and laundry vouchers 

• Clothing 

• Enrichment programs: guitar, painting, knitting 

Clients awaiting housing can use 360’s mailing address, though processing may be held up by document requirements. 

“A lot of people don't have identification,” Br. Paul said. “If you're trying to establish residency, you need a place to have documents mailed and kept safe. We also sign people up for different kinds of housing vouchers.” 

Here, finding help is a piece of cake. 360 guest Larry (left) celebrates his birthday with Br. Paul O’Keeffe, OFM, Managing Director of Franciscan 360. The artwork on the wall behind Larry, from 360’s first art exhibition, is by artist Joseph “Khari” Richardson. (Photo courtesy of Franciscan 360)

Helping find better accommodation 

A housing voucher (Section 8) is a federal program that helps low-income, elderly or disabled individuals pay for private rent. 

“Sometimes, we welcome guests who have housing vouchers and are in irregular situations,” Br. Paul said. “For example, their landlord has cut off the hot water, their electricity doesn't work right, or something else is wrong with their apartment.  

“In these instances, they can take that voucher and go anywhere within the city. We do a fair amount of helping people find better accommodation.” 

Guests might not have vouchers or time to get documents. 

“If we meet people who need to be off the street immediately, like people with minors or those who are vulnerable because of age or mental capacity, we work with an agency that will get them off the street within 24 hours,” Br. Paul said. 

Something to smile about! Guest John C. posing near Franciscan 360’s welcoming doorway. (Photo courtesy of Franciscan 360)

Space for creative activities 

“Franciscan 360 offers a path out of the harsh realities of street life,” said Adam Cross, Director of 360’s Enrichment Programs. “Providing avenues for escape while simultaneously nurturing creativity and personal growth through love and support.” 

Franciscan 360 offers a space for creative activities and encourages input from participants. It also intends to add recliners for guests to use for rest, addressing conveyed needs. They’re also considering grants to hire a part-time therapist this year. 

“Caseworkers know their stuff, but they don't always know how to approach people who may have mental health issues,” Br. Paul said. “A lot of people just want to talk.” 

A bright future for Franciscan 360 means a bright future for its guests. 

“Our most prominent feeder source is people from Breadline, but word of mouth through other agencies and the unhoused themselves is bringing people to us, too,” Br. Paul said. “People are beginning to realize they can come here and get the help they need.”  

Franciscan 360's mission is to uplift the disempowered and unhoused by creating a supportive community that honors the dignity of every person. Franciscan 360 stands in solidarity with the poor and marginalized, guided by the Franciscan values of service to others, reverence for all creation, and peacemaking.  

To support the St. Francis Breadline / Franciscan Bread for the Poor, Inc. and Franciscan 360, please visit this site.